Launch the utility suite (Press F8 on the Sercle platform opening screen*), select Functions –> Nominal Batch Validation.

• Click in the ‘Finish at batch number’ field, this will show you the latest batch.
• Now click in the ‘Start at batch number’ and go back, for example, 150 batches, if you are unsure what batch or batches has the error.
• Alternatively, enter the batch number you know is a problem into both the ‘Start at batch number’ and ‘Finish at batch number’ fields. Next, click [Run].

Tip: Displayed in the grid will be any batches with issues. The total of these should equate to the difference on the Trial Balance.

• Once the search has complete click [Post entries].
• Select each batch listed from the drop down and then click [Post].

The system will align the batches by posting the contra and profit contributions where applicable.

Close this program and exit the utility suite, then re-run the Trial Balance from within the Sercle platform to ensure the totals now balance.

Firstly, ensure that you can identify the batch that has no nominal postings or partial nominal postings made to it and make note of the batch number.

Launch the utility suite (Press F8 on the Sercle platform opening screen*), select Transactions –> Audit and Nominal Validation.

• Go to the foot of that program and type in the batch number and click [Re-create nominal batch]. Make sure you select the ‘Clear Existing Batch’ option.
• When prompted to ‘Launch Nominal Link’ – answer ‘Yes’.

Now close this program, exit the utility suite, and check end of day report from within the Sercle platform.

This can be confirmed by scrolling down to the earliest transaction on an account, within Sercle platform via Enquiry –> Member Enquiry –> View transactions. The first transaction value should equal the running balance at that point in time**. An imbalance on this view points to the member’s balance being incorrect.

Launch the utility suite (Press F8 on the Sercle platform opening screen*), select Members –> Balance repair all accounts.

• Type in the member’s number and press <enter>. Leave ‘start ID’ blank and press <enter>. Under the list of accounts, look for the one you wish to adjust and then feed in the adjustment value for that account, plus or minus as required. Click [Save].

N.B. If the member has too many accounts and you cannot see the relative one in question, fill in ‘start ID’, then the records shown will be those with that ID or higher.

** In revolving credit accounts, the first transaction may just be the credit authority which does not affect the balance.

Close this program and exit the utility suite. Check within the Sercle platform that the first transaction and running balance equal one another. Also, if this imbalance had affected your end of day report, check that this has also been resolved.

Select Help –> Balance Transaction Validation and click [Validate]

• Take note of any results that may appear after running the validation report. Look for any manual postings made to a product nominal code. Take note of batches posted to affected nominals on that day. Look for any duplicated postings or batches on the affected nominals on that day.

Based on the results, please consult the other questions and answers above.

Firstly, ensure you have cleared the audit containing the postings you wish to reverse and make a note of the nominal batch number assigned to your audit.

Launch the utility suite (Press F8 on the Sercle platform opening screen*), select Transactions –> Reverse a payroll or Reverse an audit.

• Enter the batch number and press <enter>, the details on the batch will be pre-populated, i.e., batch ref and user initials. Tweak as required. Now click [Continue].

The system will delete the entry from the members’ accounts and create a compensating audit of reversals.

Once done, close this program and exit the utility suite.

From within the Sercle Platform, print and/or clear the audit that has been created.

N.B. If you use Bank Reconciliation from within the platform, then the reversal does not always create a compensating amount so you may need to remove items added onto the bank reconciliation from the initial batch.

Launch the utility suite (Press F8 on the Sercle platform opening screen*), select Functions –> Utility functions.

• Click [Clear Nominal Batch].
• When prompted, enter the nominal batch number, and click [OK].

The nominal posting(s) will be removed from the ledger. Remember this is only applicable to a batch of nominal postings created by the teller, i.e., cash book or journal postings. If these nominal postings are the consequence of member postings, you must not remove the nominal batch.  Instead follow the guidance on reversing a batch of postings, which will then create a batch of nominal postings in reverse.
Close this program and exit the utility suite.

Launch the utility suite (Press F8 on the Sercle platform opening screen*), select Functions –> Utility functions.

• Click [Look for Duplicate Balances].
• When prompted, type in the product code that has been duplicated. Next, type in the member number affected or leave blank if you want the utility to check all members who have this product.

The utility will then run and merge the duplicated products it finds and list them on the screen.

Close this program and exit the utility suite.

Tip: You have the option to just search and not to make changes. If you want to see what accounts it may remedy before proceeding, check the box ‘Just search don’t fix’.

NB. If the product you have combined is a loan account, please refer to member financial maintenance and check the details there and amend as necessary.

This is because there are multiple address types within the system, such as ‘Home’ or ‘Work’, so you must specify which address type you want returned on the report, otherwise the system will return all results.

Select Reports –> Member Reports –> Exception Report –> Advanced Version

• On step 2 select the ‘MemberAddress’ table and add Addresstype = HOME
• (amend for appropriate address type e.g., WORK1, BANK1, BENE1, etc.). Click [Accept] then proceed through the next steps of the report.

Close the Sercle platform.

Run ‘Command’ prompt as Administrator (i.e., Press windows key, type ‘cmd’, right click on it and run as admin).

Type:  c: then press <enter>

Type:  cd\c2sql then press <enter> 

Type:  regsvr32 vstwain.dll then press <enter>

A message box will appear which should read: “DllRegisterServer in VSTwain.dll succeeded”. If the message states that it failed, you have not run the command prompt as admin or you do not have the appropriate Windows permissions. Please refer this to your IT.

Type:  Exit then press <enter>

Launch the Sercle platform and test the function again.

N.B. If the [View Images] button is disabled on ‘Member Enquiry’, ensure there is a valid scanned image path in Maintenance –> System –> Credit Union Maintenance and also that the user has access to this location on their PC/network.

Confirm the server machine is running and available.

Check ‘Curtopt’ has a valid data location stored.

Update the program via our website https://www.sercle.global/Files/c2/WebC2A.exe

If you continue to receive the error, please contact [email protected]  sending a copy of the screenshot showing the error message you see.

Please ask your IT to ‘Stop’ and ‘Restart’ the ‘Autoweb’ and ‘Autolace’ services on the SQL server.

Launch the utility suite (Press F8 on the Sercle platform opening screen*), select Functions –> Undo BACS release.

• Enter the date you output the records.
• Restrict the search to your initials or the operator who output originally.
• Click [Search]. Your items will be listed in green. Double click any you do not require to be undone and they will turn to red. Once you are happy with your list click [Undo].

Now close this program and exit the utility suite. Your BACS items will be available to output from the BACS release program in Sercle Platform.

If this is an additional PC (i.e., not a replacement machine) then an additional user license will need to be purchased prior to installation. Please contact [email protected] to arrange the software order.

If you would like us to conduct the installation, this can be done at the cost of our standard hourly rate. Please contact [email protected] for further details.

Alternatively, you can also do this yourself. Please reach out to [email protected] for instructions.

Ensure the application is not open, when you attempt to update the version.

If this is not the case, then navigate back to our downloads page and before you start the download, click into the address bar and press Ctrl + F5.  This will clear any caching of this page.  Then retry the appropriate download.

If the problem persists, please try downloading the ZIP file version.  Please note, with the ZIP version, it cannot suggest the usual default path of C:\C2SQL, so please ensure you browse and select the folder that contains the application at present.

Press [F5] on the Sercle Platform opening screen.

This will open ‘Curtopt’, the database selector.

• Enter the appropriate data subset into the ‘data subset’ box (e.g., YE2324).
• Click [Save in INI file].

Completely close Sercle Platform and log in again.

To access the live data, repeat the process above and remove the value from the data subset.